Accessing our website

We're committed to providing a website that is accessible to all of our customers. Therefore we work hard to make sure that this website is accessible and usable by people of all abilities.

How to get the most accessible experience from this website?

Our website can be viewed on a range of different screen sizes and you can vary the test site using your browser. To help you find what you're looking for, we have also included an A-Z and site map.


Changing settings

Using your web browser, you can change the size of text on this website. You can also make other helpful changes in your browser, as well as within your computer generally.

To find out what else you can do, visit My Computer My Way.


Accessibility limitations

Due to certain constraints, we have had to include technologies and features that may cause accessibility issues. These include video content provided via a 3rd party.


Accessibility guidelines

We work towards AA level of the Web Content Accessibility Guidelines 2.1. These guidelines are the internationally recognised benchmark for building accessible websites and explain how to make websites more accessible for people with disabilities.

Equally important to us is that, by working to these guidelines, we also make our website more user-friendly for all our customers


Web standards and technologies

We've built this website to conform to W3C standards for HTML and CSS and these technologies are used throughout the site.

If you are using an older browser, some sections of the site might not work or display properly. It's important to keep your browser up-to-date for the best possible experience online. Find out how to upgrade your browser.

Some areas of the website will require the use of JavaScript, you will be prompted to use if required.


Accessibility guidelines

If you have problems using a computer because of a disability or impairment then we recommend that you visit AbilityNet's My Computer My Way website which provides lots of advice on how to make your computer easier to use. AbilityNet are experts in the field of computing and disability and they provide a free service to individuals with disabilities to assess their computing needs (call AbilityNet free on 0800 269 545 for more information).