How your bank can help

MONEY AND MENTAL HEALTH

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Introduction
1. What your bank can do 2. How to contact your bank

Introduction to 'How you bank can help'

In this lesson, you'll learn more about how your bank can help if you, or someone you know, have mental ill health.

What you'll learn

  • The ways that your bank can help.
  • How to get in touch with your bank.

How long it takes

2 minutes

Chapter 1 - What your bank can do

What your bank can do

Chapter 1

How long it takes

1 minute

How your bank can help you

Your bank can provide you with advice and tips to manage your money better. Their website will have links to tools that can help you with money, such as budgeting tools and money health checks. 

Your bank's website will also have links to charities and services which might be useful if you, or someone you know, need help with money or mental health.

The help that your bank can give you isn't just about helping with your mental health. You can also get help if you're struggling with payments or debt, need financial help or advice or need help managing your money. 

Introduction - How your bank can help
Chapter 2 - How to contact your bank

How to contact your bank

Chapter 2

How long it takes

1 minute

Ways to get in touch with your bank

Most high-street banks have lots of ways for you to contact them if you're struggling with your money and mental health. So you can choose a way that works for you. 

You can contact your bank online through their website. If you have a mobile banking app, you may be able to use this to talk with someone from the bank. Some banks may have an email address you can use to reach them.

Traditional ways of contacting your bank include telephone calls and in branch. You can contact the bank by post, but this does take longer. When it comes to money problems and mental health, it's always better to do something quickly to stop it getting worse.

Bank website support pages

Here are the links to the 'Money Worries' pages of some banks. These have all the information you need to contact them and get further support.

 

Bank of Scotland

Barclays

Halifax

HSBC

Lloyds Bank

NatWest

Santander

 

If your bank isn't listed here, search for your bank's name in your internet browser to find their website, then look for "money worries" there.

How your bank can help: completed!

In this lesson, you looked at all the ways in which your bank can help you or someone you know who may have money worries.

Chapter 1 - What your bank can do

Want to learn more?

There are many more lessons to help you learn more about money and mental health.

Go to Money and mental health

 

Bank of Scotland Academy is committed to providing information in a way that is accessible and useful for our users. This information, however, is not in any way intended to amount to authority or advice on which reliance should be placed. You should seek professional advice as appropriate and required. Any sites, products or services named in this module are just examples of what's available. Bank of Scotland does not endorse the services they provide. The information in this module was last updated on 27th November 2024.

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